Wheelchair Accessible Trains in Scotland: ScotRail
“Passenger Assist” Service,
Prebooking assistance advised,
Accessible Train Stations (mostly),
Accessible Trains (mostly),
Accessible Toilets on Trains,
“Turn up and go” possible
I was already a huge fan of rail travel (the space, the relaxation, the food & drink).
So when I discovered that rail travel is just SO accessible too, I was a very happy wheelchair user indeed.
I must admit to feeling rather nervous when I embarked upon my first ever rail journey as a wheelchair user though (Ayr to Glasgow);
“would I be able to board OK – as train doors are higher than platforms in the UK?”;
“would there be a wheelchair accessible toilet on board?”;
“would there be assistance to get off the train – or was I doomed to travel the Ayrshire Coast Line for eternity?”
I needn’t have worried at all though – as I had booked the ScotRail “Passenger Assist” service, and had turned up 30 minutes before my train was due to depart (as advised).
A very helpful member of the ScotRail station staff at Ayr though, looked at my ticket, looked at the time of the train, told me that there was an earlier train departing in a few minutes time, contacted the ScotRail station staff at my destination (Glasgow Central Station) to ensure that assistance would be waiting for me if I took that earlier train (it was of course), pushed me over to the platform where the earlier train was departing from, affixed a ramp to the train door, pushed me on board the train, then pushed me to the wheelchair space (ensuring that it was vacant first).
Since then, I have made numerous rail journeys in Scotland. And on every occasion, the ScotRail assistance has been better-than-perfect.
ScotRail really do make accessible travel in Scotland as simple as possible.
First Class travel (where this is an option) is only available to wheelchair using passengers who are able to transfer to a seat though, as the ScotRail website indicates that “First Class areas don’t have spaces for wheelchair users and there’s no wheelchair access to accessible toilets from First Class”.
See the Wheelchair Accessible Glasgow Guide for details of other wheelchair accessible attractions, restaurants and hotels in Glasgow.
Get the latest accessibility news from ScotRail on their Facebook, Twitter and YouTube social media channels.
@Piepie83040438 @Tkat212 @JennyGilruth @GBNEWS I would like to, but I'm not sure what train this customer is on. As soon as I know, it'll be reported. ^AngusRead More
@Adventuresupno1 Really sorry for the delay, the overhead power supply is having issues and it's led to an electric train getting stuck close to the junction between the Borders Line and the East Coast Mainline. ^AngusRead More
@pondysthe3001 That's not quite right - the price you're charged depends on the train's departure time, rather than when we sell you a ticket. ^AngusRead More
@Grizzly_Ant @themouseandlynn There's no justification for abuse or assaults on people doing their jobs, Antony. ^AngusRead More
@Sam_McCool7 Hi Sam, if it's showing in the timetable then it will be running. ^AngusRead More
@Debbie_Wartnaby Hi Debbie, they're still fully refundable regardless of who you bought them from. Your retailer will issue the refund as normal. ^AngusRead More
@colquhoun_alan Hi Alan, I'll look into this. No plans to add the extra stops, though. ^AngusRead More
@Tkat212 @JennyGilruth @GBNEWS Hi there, can you let me know the number of this carriage so we can get it repaired? Disappointing that someone thinks a seat is an appropriate place to dump a coffee cup. ^AngusRead More
@jaymcc66 Okie doke, we'll fix that. ^AngusRead More
@DannyCrolla Hi Danny, trains will be running both days. We'll post the times as soon as we have them. ^AngusRead More